Shipping Policy
Effective Date: October 5, 2026
Thank you for choosing Moody Creations (DBA Boxed Thanks)! Because our products are personalized and made specifically for each customer, processing and shipping times may vary depending on the size and quantity of your order.
Processing Time
We will always make every effort to ship your order within 14 business days or less. Larger orders may require additional production time.
A firm estimated ship date will be provided when your order is placed, your digital proof has been approved, and your invoice has been paid in full. Production time does not begin until all three of these steps have been completed.
Please note that the ship date is the date your order is expected to leave our facility. It is not the date your order is expected to arrive.
Shipping Methods
Orders are primarily shipped through UPS. USPS may be used when appropriate based on the size, weight, destination, or other shipping considerations.
Once your order has shipped, you will receive tracking information when available.
Shipping Delays
While we do our best to meet the estimated ship date provided, we are not responsible for delays caused by the shipping carrier, severe weather, natural disasters, incorrect or incomplete shipping information provided by the customer, or other circumstances outside our control.
Carrier delays do not qualify for a refund of shipping charges or the purchase price of an order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time the order is placed. Please contact us as soon as possible if you need to correct your shipping address.
Once an order has shipped, an address change cannot be made.
Lost, Stolen, or Damaged Packages
Once an order has been accepted by the shipping carrier, it is the carrier's responsibility to deliver the package to the address provided.
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional information.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items so we can help determine the appropriate next steps.
Questions About Your Order
If you have questions about your order or shipping status, please contact us using the contact information provided on our website.
We appreciate your patience and understanding while we create your personalized order!