Refund Policy
Effective Date: October 5, 2026
At Moody Creations (DBA Boxed Thanks), our personalized products are made specifically for each customer. Because of this, we are unable to accept returns or exchanges for personalized or custom-made items simply because a customer changes their mind, orders the wrong size or color, or no longer wants the item.
Personalized & Custom Orders
All personalized and custom-made items are final sale.
Once a digital proof has been approved and production has begun, orders cannot be canceled or changed.
Customers are responsible for carefully reviewing their digital proof, including names, spelling, dates, colors, sizes, quantities, and other personalization details, before approving the proof.
Moody Creations/Boxed Thanks is not responsible for errors that were included in an approved proof or for incorrect information provided by the customer.
Our Mistake
If Moody Creations/Boxed Thanks makes an error that differs from the approved proof or the information provided by the customer, please contact us within 7 days of receiving your order.
We may request photographs or other information to verify the issue. If the error is confirmed to be our mistake, we will work with you to provide an appropriate resolution, which may include replacing the item or issuing a refund for the affected item.
Damaged Items
We carefully package orders before they leave our facility. If your order arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the damaged item and its packaging.
We will review the damage and determine the appropriate resolution, which may include a replacement or refund.
Because shipping carriers may require documentation for damaged shipments, please retain the original packaging until the issue has been resolved.
Defective or Poor-Quality Items
If an item arrives with a manufacturing defect or a significant quality issue that occurred during production, please contact us within 7 days of delivery with photographs and a description of the problem.
We will review the issue and, when appropriate, provide a replacement or refund for the affected item.
Minor variations in color, placement, texture, engraving, printing, or other characteristics may occur with handmade and personalized products and are not necessarily considered defects.
Cancellations
Cancellation requests must be submitted before production begins. Once a digital proof has been approved and production has begun, the order cannot be canceled or refunded except in cases where Moody Creations/Boxed Thanks is unable to fulfill the order.
If a cancellation is approved before production begins, any refund will be processed to the original payment method, less any non-refundable fees or expenses that have already been incurred.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times for refunds may vary depending on the customer's financial institution or payment provider.
Shipping charges are generally non-refundable unless the refund is due to an error made by Moody Creations/Boxed Thanks.
Contact Us
If you have an issue with your order, please contact us within 7 days of delivery so we can work with you to resolve the problem.
Please include your order information, a description of the issue, and photographs when applicable.